easy 10 minutes to set up No code required

AI Agent for Support Ticket Triage

Your support board, replacing Zendesk customization and Intercom oversight

What this agent does

Self-evolving AI agent that reads incoming tickets from your helpdesk, categorizes them by type and severity, suggests responses for common issues, and escalates urgent cases before SLAs are breached — replacing the Zendesk/Intercom configuration and manual triage your support team does every day.

What you'll get

  • Tickets are categorized instantly — no manual tagging. Support team focuses on solving, not classifying.
  • SLA breaches are caught and escalated before they happen — no more surprises
  • Common questions get suggested responses that evolve with your team's tone
  • You own the entire support stack. No more Zendesk configuration or third-party oversight

How to set it up

  1. 1

    Connect your helpdesk

    Connect Zendesk or Intercom via OAuth.

  2. 2

    Talk to the agent about your tickets

    Tell the AI agent your categories, priorities, SLA targets. It learns your support patterns.

  3. 3

    Set escalation paths

    Configure Slack alerts and Linear issue creation for urgent tickets — your team owns the workflow.

  4. 4

    Let it run and improve

    The agent triages tickets in real time and evolves its rules based on your team's decisions.

Frequently asked questions

Can it auto-reply to tickets?
Yes, if you talk to the agent about it. By default it suggests responses for human review before sending.
What ticket categories does it create?
You define the categories in plain English with the agent. Common ones: billing, bug, feature request, onboarding, account access.
Does it work with Intercom as well as Zendesk?
Yes. Both are supported via OAuth, and the agent evolves to your ticketing system's patterns.
Deploy This Agent Free →

Free tier · No credit card · 10 minutes setup

Integrations used

Setup details

Difficulty
easy
Setup time
10 minutes
Code required
None
Best for
support