Support Operations

DevOps & Infrastructure

Ticket triage, incident management, SLA monitoring, email-to-Slack alerting, and escalation automation with multi-surface ops dashboards.

Deploy This Agent Free →

No credit card required · Free tier included

support tickets incidents sla triage escalation email slack alerts

Tools You'll Connect

1000+ more integrations available

Included Skills

These reusable skill sets are pre-loaded into this agent. Each skill is a specific workflow the agent knows how to execute.

email-monitor

Monitor Gmail for emails from specific senders and extract key information for alerting

check email new emails

escalation-alert

Escalate urgent issues to the team via connected channels

escalate urgent

incident-triage

Investigate production incidents — correlate errors, deploys, and metrics into a timeline

incident something broke

slack-forward

Format and forward email alerts to configured Slack channels with rich formatting

forward to slack slack alert

ticket-triage

Triage support tickets — categorize by severity, identify patterns, build dashboard

triage tickets support tickets

How to deploy this agent

  1. 1

    Open in Studio

    Click "Deploy This Agent Free" to open the template in Shogo Studio.

  2. 2

    Connect your tools

    Authorize Zendesk, Intercom, and more via one-click OAuth — no API keys needed.

  3. 3

    Configure the agent

    Set your preferences in plain English — who to notify, what schedule to run on, which data to include.

  4. 4

    Deploy and run

    Your agent goes live immediately. It runs on the schedule you set and delivers results without any manual triggering.

More DevOps & Infrastructure Templates

View all →
Wifi

Operations Monitor

API health monitoring, service status pages, Slack mention tracking, and alert management with real-time ops dashboards.

SentrySlack
Siren

Incident Response

Detect, investigate, and escalate production incidents fast. Correlates errors and deploys into a timeline and routes urgent alerts to the right people instantly.

SentryGitHubSlack
Bell

Communications Monitoring

Stay on top of critical signals across email and Slack without constant manual checking. Monitors mentions, keywords, and key senders, then forwards alerts with rich formatting.

SlackGmail

Ready to deploy Support Operations?

Free tier included — $0.50 of usage per day, no credit card required. Your agent is live in minutes.

Deploy Support Operations Free →