Support Operations
Ticket triage, incident management, SLA monitoring, email-to-Slack alerting, and escalation automation with multi-surface ops dashboards.
Talk to Shogo →A starting point your agents evolve from. No credit card required.
Included Skills
These reusable skill sets are pre-loaded into this agent. Each skill is a specific workflow the agent knows how to execute.
email-monitor
Monitor Gmail for emails from specific senders and extract key information for alerting
escalation-alert
Escalate urgent issues to the team via connected channels
incident-triage
Investigate production incidents — correlate errors, deploys, and metrics into a timeline
slack-forward
Format and forward email alerts to configured Slack channels with rich formatting
ticket-triage
Triage support tickets — categorize by severity, identify patterns, build dashboard
How your agents evolve this software
- 1
Open in Studio
Click "Talk to Shogo" to open this starting point in Shogo Studio.
- 2
Bridge legacy SaaS (optional)
Authorize Zendesk, Intercom, and more via one-click OAuth — only if your team still rents them.
- 3
Talk in plain English
Tell the agents how your team actually works — fields, views, workflows. No admin console.
- 4
Own and evolve
The agents reshape the software whenever you ask. Apps that improve themselves. Software you own.
More DevOps & Infrastructure Templates
View all →Operations Monitor
API health monitoring, service status pages, Slack mention tracking, and alert management with real-time ops dashboards.
Incident Response
Detect, investigate, and escalate production incidents fast. Correlates errors and deploys into a timeline and routes urgent alerts to the right people instantly.
Communications Monitoring
Stay on top of critical signals across email and Slack without constant manual checking. Monitors mentions, keywords, and key senders, then forwards alerts with rich formatting.
Start your Support Operations.
Talk to Shogo. The agents shape this starting point into the software your team actually needs — and keep evolving it. Software you own, not rented.
Talk to Shogo →