easy 10 minutes to set up
No code required
Automate Customer Support Ticket Triage
Resolve tickets faster without hiring more agents
What this agent does
Deploy an AI agent that reads incoming tickets from Zendesk or Intercom, categorizes them by type and severity, suggests responses for common issues, and escalates urgent cases before SLAs are breached.
What you'll get
- Tickets are categorized instantly — no manual tagging
- SLA breaches are caught before they happen
- Common questions get suggested responses, reducing handle time
- Support leads get a daily KPI dashboard
How to set it up
- 1
Connect your helpdesk
Connect Zendesk or Intercom via OAuth.
- 2
Configure triage rules
Define your ticket categories, priority levels, and SLA thresholds.
- 3
Set escalation paths
Configure Slack alerts and Linear issue creation for urgent tickets.
- 4
Deploy the agent
The agent monitors incoming tickets continuously and triages them in real time.
Frequently asked questions
Can it auto-reply to tickets?
Yes, if you configure it to. By default it suggests responses for human review before sending.
What ticket categories does it create?
You define the categories in plain English. Common ones: billing, bug, feature request, onboarding, account access.
Does it work with Intercom as well as Zendesk?
Yes. Both are supported via Composio OAuth.
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Start with this template
Support Desk
Free tier · No credit card · 10 minutes setup
Setup details
- Difficulty
- easy
- Setup time
- 10 minutes
- Code required
- None
- Best for
- support