AI Agents for Customer Support Teams
Triage faster. Escalate smarter. Resolve more.
Support teams drown in tickets while urgent issues slip through. Shogo's Support Desk agent triages incoming tickets, prioritizes by severity, surfaces KPIs, and escalates before SLAs are breached — so your team handles what only humans can.
Sound familiar?
Ticket triage is manual and slow
Someone has to read every ticket and assign it. A Support Desk agent triages on arrival — categorizing, prioritizing, and routing automatically.
Urgent issues get missed
High-severity tickets get buried in the queue. Shogo escalates critical issues to Slack the moment they come in.
No visibility into support health
You check the ticket tool to understand queue health, but there's no live view. Shogo builds and maintains your support dashboard.
SLA breaches are discovered too late
By the time you notice an SLA breach, the damage is done. Agents monitor response times and alert before deadlines pass.
How it works for Support Teams
Connect Zendesk or Intercom
OAuth into your ticketing system. Your Support Desk agent immediately sees all open tickets, statuses, and customer history.
Configure your triage rules
Define what 'urgent' means — by keyword, customer tier, or product area. The agent applies your rules to every incoming ticket.
Get your support dashboard
A live dashboard shows queue health, SLA status, ticket volume by category, and escalation history — always up to date.
Recommended templates
One-click agent templates built for support teams.
Support Desk
Triages support tickets, tracks KPIs, and escalates urgent issues. Connects to Zendesk, Linear, or any ticketing tool.
Email → Slack Alert
Monitors Gmail for emails from specific senders and forwards alerts to Slack with configurable rules and priority routing.
Slack Monitor
Monitors Slack for @mentions, keyword alerts, and important channel activity. Never miss a message that matters.
Ready to get started?
Deploy your first agent in minutes. Free tier included — no credit card needed.
Deploy your support desk agent →