Ticket Triage Skill

Trigger Phrases

Say any of these to activate this skill:

"triage tickets" "support tickets" "ticket status" "check tickets" "new tickets"

tool_search tool_install canvas_create canvas_update canvas_api_schema canvas_api_seed canvas_api_bind memory_write

When triggered, pull and triage support tickets:

1. Connect — Search for a ticketing integration via `tool_search`. If none installed:

• `tool_search("zendesk")` or `tool_search("linear")` to find options

• `tool_install` with the chosen toolkit for Composio OAuth

• Use autoBind to connect ticket data to canvas

2. Fetch — Pull recent tickets via the connected tool (e.g. ZENDESK_LIST_TICKETS)

3. Categorize — Classify each ticket by:

• Severity: P0 Critical, P1 High, P2 Medium, P3 Low

• Category: login/auth, performance, billing, feature request, bug

4. Build canvas — Support dashboard:

• KPIs: open tickets, resolved (7d), avg response time, CSAT

• Chart: ticket volume by day (bar chart)

• Chart: breakdown by priority (horizontal bar)

• CRUD Table: tickets with subject, priority, status, created date

5. Identify patterns — Group tickets by category, note recurring issues

6. Persist — Log triage summary to memory

If no ticketing tool is available, use canvas_api_schema to create a standalone ticket tracking system.